Last updated: 7 October 2026
This page explains how to delete your account on the Tanaqul Precious platform, what prevents deletion, and what we keep after it and for how long. The platform is operated by Exit Finance, CR 1010843884, registered with the Ministry of Commerce.
How to delete your account
You can delete your account yourself from any browser, without needing to download anything:
- Sign in at investor.tanaqul.app (or from the platform on your phone).
- Open Settings → Danger Zone → Delete Account.
- Enter the verification code sent to you by text message to your registered mobile number; it is valid for 5 minutes.
What must be closed before deletion
Deletion does not go ahead while you have any of the following, and the platform shows you what must be closed first:
- Open offers.
- A balance in your account.
- Amounts reserved for a recurring purchase plan or an automatic purchase contract.
- Managed accounts linked to your account, whether you manage them or they are managed on your behalf.
- Bank transfers in progress.
- Existing appointments at the vault.
Before deleting your account, sell or collect your bars.
If your account is suspended or has unpaid storage fees
A suspended account cannot be deleted by you, nor can an account with unpaid storage fees for three months. In these two cases, contact us at support@tanaqul.sa.
What happens after deletion
Your account stops immediately, you cannot sign in to it, and all your sessions end.
What we keep and for how long
- We keep your identity data and the records of your transactions, your payments and the custody of your metals, protected, for at least ten years from the end of your relationship with us, as required by anti-money laundering laws, and we use them only to meet our legal obligations.
- The pseudonymous records in the custody record displayed by Tanaqul Explorer — vault keys, bars, grams, and the prices and times of purchases and sales — are permanent, cannot be amended or deleted, and remain after your account is deleted. The Explorer does not show your name, your ID number or your mobile number.
- The Privacy Policy explains the retention periods for other data.
If you cannot sign in
Write to us at support@tanaqul.sa from your registered email address, stating your registered mobile number, and we will verify your identity and reply to you within 30 days.
Contact us
Exit Finance, CR 1010843884, registered with the Ministry of Commerce.
Policy@exit.sa
Governing language
This page is published in Arabic and English. In case of any discrepancy, the Arabic version prevails.