Terms and Conditions

Last updated: 7 October 2026

These terms and conditions (the "Agreement") set out the terms of your use of the Tanaqul Precious platform on the web (investor.tanaqul.app), its mobile and tablet version, Tanaqul Explorer (explorer.tanaqul.app), and related services (collectively, the "Services"). This Agreement is legally binding between you (the "User" or "you") and Exit Finance, CR 1010843884, registered with the Ministry of Commerce, which owns and operates the platform ("Exit Finance" or "we"). If you use the Services on behalf of a company as the person authorised to manage its account, you confirm that you have the authority to bind it to this Agreement, you undertake to provide proof of this, and the word "you" then refers to the company. If you do not have such authority, or if you do not agree to the terms of this Agreement, you must not accept this Agreement and you may not access or use the Services. By accessing and using the Services, you acknowledge that you have read, understood and agreed to be bound by the terms of this Agreement. You acknowledge that this Agreement is a contract between you and Exit Finance, even though it is electronic and has not been physically signed by you, and that it governs your use of the Services.

The Services

Tanaqul Precious is a platform for buying, selling and granting physical gold, silver and platinum bars, for keeping them in vaults inside the Kingdom of Saudi Arabia, and for depositing them into and collecting them from those vaults by appointment. Buying and selling take place through the offers placed by sellers, and each seller sets the price of their offer. We operate the platform and keep and record the metals, in return for the fees set out in this Agreement.

The platform is not a bank. The balance shown in your account is not a deposit account and earns no return; it is amounts due to you awaiting transfer to your bank account.

Accounts and membership

You must be at least 18 years old to open an account. We verify your identity and age through the National Unified Access service (Nafath) before activating your account, and the account of anyone under 18 years old is not activated. If you create a membership account for the Tanaqul platform services, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We review company accounts and accounts managed on behalf of others (under a power of attorney or guardianship), and their documents, before activating them. You acknowledge that precious metal prices rise and fall, that the value of your metals may become less than what you paid for them, that you alone are responsible for the buying and selling decisions you make through the platform, and that you have the mental and legal capacity to make them. Providing false contact information of any kind may result in the termination of your account. You must notify us immediately of any unauthorised uses of your account or any other security breaches. We will not be liable for any acts or violations on your part, including any damages of any kind incurred as a result of such acts or violations. We may suspend or ban your account if you breach any provision of this Agreement or if the law requires it. You can sign in to a suspended account and view your holdings in it, without carrying out any transaction, until the suspension is lifted, whereas a banned account cannot be accessed. A person whose account has been banned may not register again, and we prevent this by ID number. We reserve the right to report violations to the competent government authorities and to take legal action when necessary. In all cases, your metals registered in your name remain your property.

Deleting your account

You can delete your account yourself from the platform settings, after you close out what must be closed: open offers, your balance, amounts reserved for a recurring purchase plan or an automatic purchase contract, accounts linked to your account, bank transfers in progress, and existing appointments at the vault; the platform shows you which of these remain. After deletion your account stops immediately, and we keep your records for the period required by law, as explained in the Privacy Policy.

Buying and selling

The platform displays the sale offers placed by sellers, and you choose the offer you buy. Bars are bought and sold whole, and a bar is not divided.
The seller sets the price of their offer, either as a fixed price or — for subscribers to the plan that allows it — as a price that follows the global price by a percentage the seller sets. The offer price may differ from the global price. The offer remains open for the period the seller chooses, from one day to seven days.
You can place a sale offer only after adding a bank account (IBAN) to your account.
You pay for what you buy with a mada card through the payment gateway, and the balance is not used for purchases. The purchase takes place when payment is confirmed: the bar is registered in your name in the custody record, and its price, after deducting fees, is added to the seller's balance.
If you create a recurring purchase plan or an automatic purchase contract, its value is paid in advance and reserved, and the purchase is executed when an offer is available within the price limit you set. You can cancel it and recover any part of it that has not been executed.

Your balance and transfer to your bank account

Your balance is credited with the price of what you sell, after deducting fees, and with amounts refunded to you, and storage fees due from you are deducted from it. Your balance is transferred automatically to your default bank account registered on the platform, and you can also request a transfer. The bank account must be with a Saudi bank. Amounts in a suspended account are not transferred until they have been reviewed.

Fees

The applicable fees appear in the fee schedule within the platform, and the amount of each fee is shown to you before you confirm the transaction. They are:

A commission on purchases paid by the buyer, and a commission on sales paid by the seller, as a percentage of the transaction value.
Monthly storage fees: a percentage of the value of the metals kept in your name at the global price, which varies by metal, with a monthly minimum. They are not due for a metal where what you sold and bought of it during the month reached the percentage, set in the fee schedule, of the quantity of it held, nor for the first days after you open your account specified in the fee schedule.
Deposit appointment fees and collection appointment fees.
Grant fees, paid by the grantor, as a percentage of the value of the granted grams at the global price.
Subscription fees for paid plans, if you subscribe to them.

Value added tax is added to the fees in accordance with the law, and we issue tax invoices in accordance with the law. We bear the payment gateway fees on purchases, so they are not added to what you pay. We may change the fees, and a change takes effect after it is published in the fee schedule.

Payment of storage fees

The storage fee invoice is issued at the beginning of each month for the previous month and is deducted from your balance. If your balance is not sufficient, the available amount is deducted and the remainder stays due; it is paid automatically from amounts later added to your balance, and you can pay it with a mada card from the platform. If you have unpaid storage fees for three months, your account is stopped from carrying out any transaction — including selling, collecting metals and transfers — until you pay them, and it is then reviewed for reactivation. We do not sell your metals to collect fees.

Depositing and collecting metals

Metals are deposited into and collected from the vault only by an appointment you book on the platform, and when booking you agree to the booking terms shown to you. No more than one appointment can be booked for you per day.
We accept bars from approved manufacturers and in the approved weights shown to you when booking. The bar you deposit must be owned by you. At the vault we verify each bar — its manufacturer, serial number and weight — and it is registered in your name only after it passes verification. If all the bars in the appointment are rejected, we refund the appointment fee in full to your balance.
To collect your metals, you book an appointment to collect a whole bar registered in your name, attend with your ID, and confirm the collection with a verification code sent to you by text message. When a collection appointment is booked, any open sale offer on that bar is cancelled.
If you cancel the appointment, we retain a percentage of its fee and refund the rest to your balance; if you do not attend, the fee is not refunded. After three no-shows you cannot book a new appointment.

Granting

You can grant grams of gold, silver or platinum kept in your name to another active user by entering their ID number. You confirm the grant with the verification code the platform requests and pay its fee with a mada card, and the grams do not move before the payment succeeds. Granting does not cover bars that are only sold whole. The granted grams are registered in the recipient's name in the custody record as grams not allocated to a specific bar, and we notify the recipient of them.

Custody of your metals

The metals registered in your name in the custody record remain your property. We keep them for you in the vault and do not deal with them except at your request, in accordance with this Agreement, or by order of a competent authority. You can download a certificate of ownership of your holdings and your account statements from the platform at any time.

Tanaqul Explorer and the custody record

We record the movements of the metals in custody — deposit, purchase, sale, grant and collection — in a custody record on a permissioned distributed ledger, which is validated by approved validators. Tanaqul Explorer displays this record to the public without sign-in, by vault keys and not by names: it does not show your name, your ID number or your mobile number, but it does show your vault key, its bars and grams, and the prices and times of purchases and sales. The records in it are permanent, cannot be amended or deleted, and remain even after your account is deleted.

Not investment advice

The prices, charts and reports on the platform, and the answers of the platform's AI Assistant, are for information only and are not a recommendation to buy or sell, nor investment, financial or tax advice. The zakat estimate in the annual report is an estimate, and the decision on everything you buy or sell is yours alone.

User content

We do not own any data, information or material (collectively, "Content") that you provide on the Services while using the Service. You alone are responsible for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership of, or right to use, all Content provided. We may monitor and review the Content on the Services provided or created by you using our Services. You grant us permission to access, copy, distribute, store, transmit, reformat, display and perform the content of your user account solely as required for the purpose of providing the Services to you. Without limiting any of those representations or warranties, we have the right, but not the obligation, in our sole discretion, to refuse or remove any Content that (in our opinion) violates any of our policies or is harmful in any way, or objectionable. We use your data only in accordance with the Privacy Policy.

Your records

We keep the records of your metals in custody, your transactions, your payments and your invoices for the period required by law, and you can view them and download your account statements and the certificate of ownership from the platform for as long as your account exists.

Links to other resources

Although the Services may link to other resources (such as websites, mobile applications, etc.), we do not, directly or indirectly, imply any approval, association, sponsorship, endorsement or affiliation with any other links, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant, the offerings of any businesses or individuals or the content made by them. We assume no responsibility or liability for the actions, products, services and content of any third party. You should carefully review the legal statements and other terms of use of any third party that you access through a link in the Services. Your linking to any other off-site parties is at your own risk.

Prohibited uses

In addition to the other terms set out in the Agreement, you are prohibited from using the Services or the Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any local, international, regional or Kingdom of Saudi Arabia regulations, rules, laws or standards; (d) to infringe, breach or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, disparage, intimidate or discriminate on the basis of sex, sexual orientation, religion, race, age, origin or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious software that will or may be used in any way that would affect the functionality or operation of the Services, of third-party products and services, or of the Internet; (h) to spam, phish, spoof addresses, pretext, carry out cyber or web attacks, collect content unlawfully, or scrape the web; (i) for any pornographic or immoral purpose; (j) to interfere with or circumvent the security features of the Services, of third-party products and services, or of the Internet; (k) to use another person's identity, account or bank account, or to enable another person to use your account other than through the means available on the platform for managing accounts on behalf of others; (l) to deposit metals that you do not own or that are of unknown origin; or (m) for money laundering, terrorist financing or sanctions evasion. We reserve the right to terminate your use of the Services for violating any of the prohibited uses.

Intellectual property rights

"Intellectual Property Rights" means all present and future rights conferred by law, by the general law or by property rights in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill, and the right to bring legal action for imitation, or intellectual property rights, inventions, rights of use and all other intellectual property rights, in each case whether registered or unregistered, including all applications and rights to apply for and be granted them, rights to claim priority from such rights, all similar or equivalent rights or forms of protection, and any other results of intellectual activity that exist or will continue now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by Exit Finance or by third parties, and all rights, title and interests in such property will remain (as between the parties) owned solely by Exit Finance. All trademarks, service marks, graphics and logos used in connection with the Services are trademarks or registered trademarks of Exit Finance or of the parties that have granted it rights. Other trademarks, service marks, graphics and logos used in connection with the Services may be trademarks of other third parties. Your use of the Services grants you no right or permission to reproduce or use any of the trademarks of Exit Finance or of third parties.

Limitation of liability

To the fullest extent permitted by the applicable law in the Kingdom of Saudi Arabia, in no event will Exit Finance, its affiliates, directors, officers, employees, agents, suppliers or those who have granted it rights be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of investments, and loss of business or commercial opportunities), however caused, under any theory, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been notified of the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Exit Finance and its affiliates, officers, employees, agents, suppliers and those who have granted it rights in relation to the Services will be limited to an amount not exceeding one riyal or any amounts actually paid in cash by you to Exit Finance for the membership period of the month preceding the event or the first event giving rise to such liability. The limitations and exclusions also apply if this clause does not fully compensate you for any losses or fails to achieve its essential purpose.

Indemnification

You agree to indemnify and hold harmless Exit Finance and its affiliates, directors, officers, employees, agents, suppliers and those who have granted it rights from and against any liabilities, losses, damages or costs, including reasonable attorneys' fees, incurred in connection with or arising from any third-party allegations, claims, actions, disputes or demands against any of them as a result of or relating to your Content, your use of the Services or any wilful misconduct on your part.

Severability

All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws, and are intended to be limited to the extent necessary so that this Agreement will not be unlawful, invalid or unenforceable. If any provision or part of any provision of this Agreement is held to be unlawful, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or parts of them shall constitute their agreement with respect to the subject matter of this document, and all remaining provisions shall remain in full force and effect.

Dispute resolution

The formation, interpretation and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of the Kingdom of Saudi Arabia, without regard to its rules on conflicts or choice of law, and to the extent applicable under the laws of the Kingdom of Saudi Arabia. The exclusive jurisdiction and venue for actions related to the subject matter of dispute resolution are the courts located in the Kingdom of Saudi Arabia, and you hereby submit to the personal jurisdiction of those courts. You hereby waive any right to a trial before other courts in any proceeding arising out of or relating to this Agreement.

Changes and amendments

We reserve the right to modify this Agreement or its terms relating to the Services at any time at our discretion. When we do, we update the "Last updated" date at the top of this page. A change takes effect from the date it is published; however, we notify you of a material change within the platform before it takes effect. Your continued use of the Services after the effective date of the revised Agreement (or such other act specified at that time) will constitute your consent to those changes.

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. You accept this Agreement when opening your account by ticking the box to agree to it, and your use of the Services after that constitutes a commitment to it. If you do not agree to be bound by the terms of this Agreement, you are not entitled to access or use the Services.

Contact us

Exit Finance, CR 1010843884, registered with the Ministry of Commerce.

Policy@exit.sa

Governing language

This Agreement is published in Arabic and English. In case of any discrepancy, the Arabic version prevails.